?Ability to monitor and prioritize the defects/concerns and
coordinating fixes with vendors.
?Demonstrates the advanced troubleshooting skills necessary to
resolve the full scope of customer issues including both technical
and customer service inquiries.
?Extensive skills in troubleshooting Mobile Device Management
(MDM) server issues and working cross teams to resolve complex
?Ability to setup and maintain mobile development platform.
?Ability to upgrade sentry, connectors and connected cloud
?Good understanding of networking connectivity including
firewalls, dmz and secure networks.
?Experience collecting, analyzing and reporting metrics on
mobile devices and mobile applications.
?Hands on experience managing Linux systems (Sentry).
? Mobile Iron Agent Installation, Configuration and
Troubleshooting of any Agent Sync Issues.
?Good understanding of Mobile Iron components and there
?Active sync functionality and understanding of excha (1.)
Incident Management + Change Management (Planning &
On - call Escalation
Process adherence & Security compliance
Customer feedback ( Appreciations, CSAT survey results)
KB preparation and review, Knowlegde sharing &
Root cause analysis / Problem Management + Capicity /
SLA compliance for tickets
Training / Mentoring