HCL Technologies Ltd
1 to 4 yrs
INR 2,00,000 - 5,50,000 P.A
Opening for IT Helpdesk (Service Desk) / DC Ops (Data Center Operations / GAM (Global Access Management) Mention " SATHISH" on top of your resume Exp:0.6 months -4yrs prior experience in international support alone can apply.
Documents to Carry
1. Updated resume & mention " SATHISH" on top
2. Printout of this mail
3. Valid Govt .Auth.ID Proof (Original & Xerox))
4. Passport size photograph (3 copies)
1.Freshers are not eligible
2. Technical support candidates can apply.
3.Candidates who have already attended the interview in last 30 days need not apply. Skill 1) Service Desk 2) DC Ops (Data Center Operations 3) GAM (Global /Identity Access Management)
Responsibilities - Sr. Analyst Domain: IT Infrastructure Skill - Service Desk (IT Help Desk) Process - B2B / IT Infrastructure Support Job Location Bangalore Interview Location - Bangalore Job Description -
Skill - 1. Service Desk (IT Helpdesk ) Eligibility: 0.6 months - 6 years (Expertise in Technical support,Technical troubleshooting,IT helpdesk / service Desk with excellent Communication) ROLE - Sr.Analyst (L1 & L2 Role) Job Location - Bangalore Job Description - Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention\'s. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
presentation graphics, database management systems, electronic mail, and communications)
Troubleshoot client software and basic network connectivity problems
Identify, evaluate and prioritize customer problems and complaints
May train users and operators on a limited basis and/or may write training procedures
Participate in on-going training and departmental development
Routine maintenance updates with other IT staff and business units
Provide all required documentation including standards, configurations and diagrams
Provide knowledge transfer of EUC operations. Skill - 2) DATA CENTER OPERATIONS ( DC Ops) Eligibility: 0.6 months - 6 years (Expertise in Technical troubleshooting,Server monitoring,ITIL, Monitoring tools,Active Directory,Incident Management,Ticketing tool and excellent Communication skill) Job Location - Bangalore
Role - Sr.Analyst (L1 & L2) Job Description - Should have relevant experience on server support and ticketing tools
Should have good knowledge in UNIX, Windows and basic knowledge in Networks
Experience on production UNIX and WINDOWS servers.
Fundamental knowledge of Networks
Good troubleshooting Skills
Exposure to any monitoring/ticketing tool , VERITAS Netback up and Backup Exec.
Good communication skills. Windows Concepts.
Desktop trouble shooting.
Service Management tool.
Remote Access Tools.
Use & knowledge of Remote Monitoring tools.Backup Concepts.
Act as a first point of escalation/consultation for the team on all technical, procedural and processes related queries.
Manages the team in his / her respective shift.
Assists the team lead in Maintaining & updating documents in a central repository for the benefit of the team. Skill 3) GAM - Global Access Management / Identity Access Management Eligibility: 3 years - 7 years (Expertise in GAM, Global Access Management, Identity Access management,user account access,User access management,Active directory, & Communication skill) Job Location - Bangalore Role - Sr.Analyst (L1 & L2 Role) Job Description -
Managing user account across applications running on various platforms like IBM-AIX, Red Hat Linux, Z OS/RACF, SQL Administrator, Windows Active Directory, etc. To create and administer LAN accounts of the users To create and administer various shared resources e.g. Distribution Lists, Directories To provide permissions to the user as required by them To setup the servers as per the customer requirement To Standardize the network resources as per the client requirement Ensure that the customer has the appropriate access to the tools to support the business in an efficient way System Administrator for the User Account Maintenance and Incident Management Systems including general housekeeping Create LAN and/or E-mail account for the users and administer them. Grant permissions on various network resources available to users. Creation and administration of Global groups.
Creation and modification of exchange resources like Distribution Lists, Shared E-mail account, Shared Calendar and Conference Rooms. Creation of New Directories as per the customer guidelines and grant permissions on them. Setting up servers as per the client standards and granting permissions on them. Creation, modification and deletion of user accounts on AIX Servers Creation, Modification and deletion of user accounts on Mainframe/ RACF Mention my name " SATHISH " on top of your resume .For venue details send your resume to Sathishkumar.s @ hcl.com NOTE:
1) FRESHERS NEED NOT APPLY
2) Candidates who have already attended the interview in last 30 days need not apply .
Candidates who have got selected already kindly ignore can refer your friends or colleagues
Walkin Time: From 10.00 am - 2.00 pm
Venue: HCL Technologies Ltd Surya Sapphire, Plot No. 3, 1st Phase, Electronic City, Hosur Road, Near D-Mart, Bengaluru, Karnataka 560100