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We are hiring for our client
Company : Technocure It Solutons
Position : Technical Support Engineer
Eligibility : Experienced (1 5 yr)
Job Type : Full Time
We are looking for a bright Technical Support Engineer to provide enterprise level technical support to our customers via phone, web, email, chat and other support channels as required.
Roles and Responsibility:
Take ownership of customer issues reported and see problems through to resolution.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Provide prompt and accurate feedback to customers.
Ensure proper recording and closure of all issues.
Prepare accurate and timely reports.
Document knowledge in the form of knowledge base tech notes and articles.
BS degree in Information Technology, Computer Science or equivalent
Proven working experience in enterprise technical support
Basic knowledge of Unix/Linux systems, utilities and scripting
Strong problem-solving skills
Excellent client-facing skills
Excellent written and verbal communication skills
Job Location : Bangalore
Salary : 20% hike from basic
Contact Person : Anu Ashokan , firstname.lastname@example.org