The Service Lifecycle stream focuses on ITIL practices within the Service Lifecycle context. The prime focus is the Lifecycle itself as well as the process and practice elements used within it.
The Service Capability stream is for those who wish to obtain an in depth understanding of ITIL processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum but the primary focus is the on the process activities, execution and use throughout the Service Lifecycle.
The ITIL SO (Service Operation) course is part of the ITIL Intermediate Lifecycle certification stream. The course prepares candidates to take the ITIL Service Operation Intermediate exam as well as providing valuable knowledge that can be implemented in the workplace.
Course and Learning Objectives:
At the end of this course, you will learn:
The term Service Operation , and how it fits in the overall core ITIL Lifecycle
The operational activities of processes covered in other Lifecycle phases
Service Operation Processes
Organizational issues including: Functions, Groups, Teams, Department and Divisions
Service Operation Activities
Service Operation Technology Considerations and Requirements
Planning and Implementing Service Management Technologies
Managing Change in Service Operations
Challenges, Critical Success Factors and Risks
Date & Time
11th Aug 2016 - 13th Aug 2016
09:30 AM-06:30 PM
Indiqube Alpha Building,Indiqube Plot # 19/4 & 27 Junction, Village, Varthur Hobli, ,Kadubeesanahalli Panathur Wing A 3rd Floor,
Karnataka, 560103, India
- See more at: https://www.eventsnow.com/events/details/itilA-intermediate-