2 -days Classroom Training
ITIL V3 Foundation Certification Workshop
2 days Classroom based Instructor Led Course (16 hours)
Free 2 Sample, Instructor will solve min.
Free One Month e-Learning Module along with classroom training
Deliverables : Courseware, Question Bank, Training Kit
5 Industry Case studies & 7 Real world examples
50 End-of-Chapter Quizzes, 4 Simulation Exams
If you Fail to clear your ITIL Foundation Exam at the First Attempt, We will PAY your Training Fee Back
Assessing Participant's Profile and Advising on How ITIL Certification Can Add Value
PEOPLECERT Accredited Courseware
Best-in-Class Program Deliverables
More than 97% Success Rate for First Time Exam Takers
Proven Learning Model based on Bloom's Taxonomy
Strategy to Clear ITIL Certification Exam at First Attempt
Mock Tests with Graphical Reports to Assess your Preparation Level
Query Handling Facility over E-mail
Customer Support over E-mail for ITIL Application Submission, Exam Booking
Comprehensive Participant Feedback Mechanism
What is this course about?
ITIL Foundation training is designed to ensure that you clear the ITIL exam in the first attempt. The ITIL Foundation certification is considered as the entry level qualification in the field of ITIL certification path. Our training focuses on the key elements, concepts and terminologies associatedwith ITIL service lifecycle management. It includes ITIL Lifecycle PhaseInteractions & Outcomes, ITSM processes and Service Management bestpractices.
What are the Course Objectives?
By the end of this training you will:
Learn about IT ServiceManagement best practices, generic concepts, key principles, and ITIL 2011 process models that are required to clear the ITIL Foundation exam
Gain a comprehensive understanding of the purpose, objective and scope of service strategy, servicedesign, service transition, service operations, and Continual ServiceImprovement
Learn how to applyITIL tools, techniques and concepts to improve efficiency and effectiveness inbusiness changes to optimize customer experience
Understand how toapply lean principles and automate standard tasks, to improve efficiency ofITSM processes
Save costs bycentralizing activities and teams using well defined fit-for purpose and fit-for-use processes
Who should do this course?
ITIL certification is an essential requirement for professionals who needs a basic understanding of ITIL framework and how it maybe used to enhance the quality of IT service management within an organization.This certification is most suited for:
IT Managers/Support teams
Service Delivery Professionals
Application Management team/Development team
1. ITIL is a registered trade mark of AXELOS Limited.
2. Swirl logo is a registered trademark of AXELOS Limited
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