OS X Support Essentials is a four-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X. This course is designed to give students a tour of the breadth of OS X and the best methods for effectively supporting users of OS X systems. The course is a combination of lectures and hands-on exercises that provide real-world experience.
Help desk specialists, technical coordinators, service technicians, and others who support Mac users
Technical support personnel in businesses that use Mac computers
Technical coordinators or power users who manage networks of computers running OS X— such as teachers and technology specialists who manage networks or computer labs