We have openings for Quality Analyst or Team Lead and trainer.
Skill set: Looking for candidates with excellent communication and convincing skills.
Candidates should have minimum of 1 year of experience in same profile.
Position Name: Team Leader Customer Service(Inbound/ Email/ IM/ CS-SR), Quality Analyst and Trainer.
Graduate (any stream) or Under graduate (minimum 12 th grade)
Experience in an International BPO/E-commerce or online retail industry
Domain knowledge Candidates from on-line retail, Airline, BPO or Hospitality Background
Ability to perform multiple tasks and adjust quickly in short timeframes with limited direct supervision
Ability to build rapport with others and create a team environment
Strong communication, organizational, motivational and time management skills
Ability to work flexible hours if necessary (all shifts)
Ability to audit calls and coach for performance
Ability to analyze quality scores and operational matrices and
Create Plan of Action with measurable changes within timelines
Comfortable in MS Office and computers
Excellence in MS Excel at Intermediate Expert Level
Salary: 2.5L to 5L per annum
Languages: English, Hindi and Kannada
English and Tamil
English and Malayalam
For further quires,
Name: Manasa S
Number : 8660710167