"Customer Care Specialist About Azuga Azuga Telematics Private Limited is part of a leader in connected vehicle technologies, with solutions for fleet management, usage-based insurance and road usage charge programs in use throughout North America, South America, Europe and India. We have one of the fastest growing and most dynamic cspan class="msoIns"edelivery centers in all of Bangalore! Azuga is blowing away the competition with our leading edge solutions for fleet tracking, cspan class="msoIns"eCome and be a part of this innovation! Job Description: Azuga is looking for â€œCustomer Care Specialistâ€ to support our Customers and Sales teams. cspan class="msoIns"eYouâ€™ll be responsible for assisting customers and nts with queries and resolve any concerns, whilst providing a high level of customer service at all times, maintaining a speedy and efficient servicecspan class="msoIns"e. Relationship: Reports to Team Lead â€“ Customer Care in Bangalore Manage Relationships with Customers, Sales team cspan class="msoIns"eand other support cspan class="msoIns"efunctions. Responsibilities: You will be interacting directly with the customers via phone / email. Respond to customer inquiries and help resolve issues. cspan class="msoIns"ePcspan class="msoDel"eprovide technical support and share feedback to the management on process improvement opportunities Engage the customers and make their experience a delightful one. Responsible for attending ongoing training and developing knowledge relating to business Key Skills: â— Excellent communication Skills (essential). Strong verbal and written communication skills (essential). Truly understand customer needs and serve as an advocate for the customer's interests â— Ability to multi-task â— Proficiency in using Salesforce (advantageous) or any other reputed CRM (essential) â— Should be Process driven â— Knowledge of Microsoft Excel Soft Skills: â— Strong interpersonal and relationship skills. Ability to develop and maintain professional working relationships with co-workers and peers. â— High levels of customer orientation and service excellence. Result-oriented to meet and exceed assigned customer satisfaction goals. â— Ability to prioritize work capacity â— Excellent problem solving and decision making skills â— â€œCan doâ€ attitude, proactive engagement, solutions seeking team player in global environment. â— Open to change and goal driven Other details: Prior experience in Customer Service Location: Bangalore Work Timings: 7.30pm â€“ 4.30am (US Shift) (Company will provide transportation) Qualifications: Any Graduate or Under Graduate Good Typing skills Minimum relevant experience: 2+ Yrs "