a. Achievement of Business Plans Ability to manage all the parameters of their business.
Case Rate and Case count.
Ensure that the agents are engaged, motivated and productive by forging a strong relationship.
Ensure that Agent s are constantly inducted, activated and productive.
Drive the incentive schemes to ensure that the agent s income exceed benchmark.
Drive the R&R schemes floated by HO, ZO and branch.
Support the business agent s in liaison with the HO for addressing their requirements/ concerns.
Being fully compliant to all the norms laid down by the regulators and the company.
Manage channel conflicts in the team.
To achieve product wise targets & profitability.
Understand the Agent s business in depth and seek opportunities for business development and revenue generation.
b. Team Building Goal setting of all Agent s in their team.
Regular and periodic review, monitoring and mentoring of all the Relationship they are managing to ensure that they are on track to achieve their goals.
Regular Field observation and Demonstration with the agency force.
Regularly visit there agents in there home and offices.